We want you to be happy with your purchase. If you receive an incorrect, damaged, or defective item, please contact us right away. Any web order issues must be brought to the attention of customer service within 30 days of the order placed, including items not received. All returns must be made within 30 days of delivery. Please see below for more information.
All terms listed below are subject to change at any time, without notice.
Shipping and Returns
Orders are generally shipped in 1 business day after your order is processed and they normally take an additional 2 - 7 business days to arrive depending on your location and the shipping method selected. Orders are processed Mon-Fri during normal business hours.
|First Class||2 - 9 business days
(1 - 2 business days within WA)
|Priority||2 - 3 business days|
|Express||1 - 2 business days|
|International First Class||2 - 4 weeks (for international delivery only)|
|International Express||1 - 3 weeks (for international delivery only)|
|Ground||5 - 7 business days
(1 - 2 business days within WA)
|3 Day Select||3 business days|
|2nd Day Air||2 business days|
|Next Day Air||Next business day|
*No Saturday deliveries for UPS Day Air shipments. Air shipments processed on Thursday or Friday will arrive the following week.
Yes, we do ship international. Please allow an additional 2 - 3 weeks for international orders, depending on the shipping method selected.
Items that qualify for a refund must be returned within 30 days of delivery and be in its original packaging. All shipping and handling fees are paid by the customer. Recreation passes, opened DVDs, CDs, and software cannot be returned. We do not exchange items at this time.
Discover Your Northwest is not responsible for any typographical errors, omissions, or inaccuracies in the shipping address of an order placed through our web store by the customer. The customer is responsible for supplying this information accurately, reviewing their order, and informing customer service of any errors before shipment.
We cannot replace or refund items indicated as received by USPS, UPS, or any other carrier’s tracking. Either the order must qualify for a refund and be returned in its original packaging, or the tracking must indicate that the item was never received. Please see our frequently asked questions for more information.
We do not offer refunds on electronic deliverables such as ePasses or Snowshoe programs except in cases where there has been a technical error or the cancellation of a program.
Passes are not refundable and cannot be replaced if lost, misplaced, damaged, or stolen.
We do not replace or refund orders indicated as not delivered by tracking if 30 business days have elapsed after the order was placed.
We are required by law to collect sales tax on every order shipped to states in which we operate a sales outlet and which collect sales tax. Shipping charges are taxable on all orders shipped to Washington state addresses.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. These additional charges for customs clearance are the responsibility of the customer. We have no control over these charges, nor can we predict what they may be.
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