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CONTACT US

Discover Your Northwest
164 S. Jackson St.
Seattle, WA 98104
Customer Service: (877) 874-6775
Business Office: (206) 220-4140
Hours: Monday thru Friday, 8am to 4pm, Pacific Time

To email us, please use the form below. We will respond as soon as possible.

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Customer Service

Call: (877) 874-6775
Email: Customer Service
(Mon thru Fri, 8-4 Pacific)

  • Quick Questions
  • Shipping

When will you ship my order?

If you order on a business day before 3:00 p.m. (Pacific), we will ship it the same day. Otherwise, we will ship it the following business day.

When will my order be delivered?

See the list of shipping options and approximate delivery times on the tab to the right.

What will the shipping cost?

Shipping costs will be calculated as you checkout, but before you enter your credit card number. Rates are based on the weight and destination of your order and include a fee of $1.50 for shipping and handling. Duties and customs charges are the responsibility of the recipient.

Can I print out my pass?

Recreation passes are sold as hard-copy only, so please allow enough time to receive them in the mail before you need them. Printed receipts will not be honored by the managing park and forest agencies.

More answers...

Delivery estimates are based on ship date, not original order date.

US Mail Options & Delivery Times

First Class

2 - 9 business days*

Priority Mail

2 - 3 business days

Express Mail

1 - 2 business days

Global Express

3 - 5 business days (international only)
 

UPS Options & Delivery Times**

Ground

1 - 7 business days*

3 Day Select

3 business days

2nd Day Air

2 business days

Next Day Air

Next business day
 

* 1 - 2 business days within WA
** UPS does not accept packages addressed to PO boxes.